What you need to know before shipping

Choose a departure from Athens or from Prague, add your shipments and the sender’s and recipient’s contact details. In the Review step, check the details and price, then proceed to payment.

The standard rate is 80 CZK/kg, with a minimum of 500 CZK per order. Multiple items are priced on their combined weight. Please check non-standard items and oversized shipments with us in advance.

Yes. Enter the weight and dimensions of each item; items of the same size can be entered in one go. Label each package with the recipient’s contact details, the order number and the item’s sequence number.

Transport is provided by Greek vehicles that run an Athens → Prague → Athens loop. So every loop starts with a departure from Athens, followed by a departure from Prague back to Greece.

Typically parcels, suitcases, and boxes of personal belongings or goods. Please consult us first about shipping furniture, special items, valuables, food, liquids or dangerous goods.

Use sturdy, closed packaging, fill any empty space and secure the contents so they can’t move. Weigh, measure and label the shipment. Fragile items need proper protection — a “fragile” label alone is not enough.

Mainly have the type of shipment, number of items, weight and dimensions ready. For non-standard or sensitive contents, it’s important to check in advance whether they can be transported.

In Czechia, yes — via a PPL collection, which you book directly in your order (up to 31.5 kg per item). Smaller items up to 15 kg can also be sent via Zásilkovna (Packeta). In Greece, you hand over your shipment at an offered point on the route.

Come at your reserved 15-minute slot with your shipments ready and your order number. Check the exact address and time before you set off.

The vehicle leaves Athens on Thursday and usually reaches Prague around noon on Friday. It leaves Prague on Saturday and is back in Athens on Sunday. Times are approximate; we confirm the exact collection time based on traffic along the route.

By following the instructions for the chosen destination point. Provide the recipient’s correct phone number and email, and pass the order details on to them.

In your order before payment, including any Zásilkovna (Packeta) or PPL collection fee. You can compare the standard shipping price with our price list.

Please check your spam folder too. If the confirmation hasn’t arrived or you’re unsure about the payment status, contact us. Include the email you used and your order number; never send us your card details.

Contact us as soon as possible with your order number and the change you need. We will assess whether a change, cancellation or refund is possible based on the order status and applicable terms.

Check your shipment on collection. Document any issue and report it without delay, quoting your order number. We will let you know how to proceed in your specific case.